Front of house
Reception & Concierge
A professional front-of-house presence that helps visitors feel welcome while supporting access procedures and awareness.
What This Service Involves
Reception and concierge staff are often the first people a visitor meets. The role combines a professional welcome with awareness of who is coming and going.
It works well in offices, managed buildings and other premises with regular visitors, contractors or deliveries, where the front desk has to serve people and support site procedures at the same time.
Who it suits
Corporate offices, managed buildings and busy visitor environments can benefit when the reception function is designed with both service and security in mind.
- High visitor or contractor movement
- A front desk representing multiple stakeholders
- Formal sign-in and access arrangements
- A need for consistent, professional communication
Welcoming and secure
Workplace presence
A calm, professional presence that reflects your workplace.
Visitor support
Clear guidance that helps people reach the right destination.
Access awareness
Support for agreed visitor and contractor procedures.
Professional judgement
Attentiveness to unusual activity and escalation needs.
Agreed Before We Start
Every assignment is set out clearly, so everyone knows what to expect.
Duties
The front-of-house and security tasks involved.
Hours
When the desk needs to be staffed.
Procedures
How visitors, contractors and deliveries are handled.
Presentation
The standards that reflect your workplace.
The visitor journey
- 1
Arrival
A calm, professional welcome that reflects your workplace.
- 2
Verification
Support for agreed visitor, contractor and access procedures.
- 3
Direction
Clear guidance that helps people reach the right destination.
- 4
Awareness
Attentiveness to unusual activity, concerns and escalation needs.
Other Options To Consider
This may not be the only answer. These services can suit similar needs, alone or together.
Security Services
Adds an accountable security presence where access control is the priority.
Cleaning Services
Keeps reception and shared areas presentable throughout the week.
Training
Supports your own front-of-house team if you prefer to keep the role in-house.
What Helps Us Quote
A few details help us understand your requirement and respond properly. Don’t worry if you don’t have them all yet.
Start an enquiry- 1
The type of building and who uses it
- 2
The days and hours the desk needs to be staffed
- 3
Your visitor, contractor and delivery procedures
- 4
Any systems staff would need to use
- 5
The presentation standards you expect
Related Services
Common Questions
Is this a security service or a hospitality service?
It can combine elements of both, depending on the assignment. The duties, presentation standards and security responsibilities are agreed for your workplace.
Can the service follow our existing visitor process?
Yes. Existing sign-in, access, notification and escalation procedures can form part of the assignment.
Can reception cover be combined with guarding?
Where both are relevant, front-of-house and security duties can be planned together around your site.
Can reception staff deal with deliveries and contractors?
Yes, where that is part of the assignment. Your visitor, contractor and delivery procedures are agreed at the start.
Can we set the presentation standards?
Yes. Presentation standards are agreed for your workplace as part of the assignment.
Talk to us about reception cover
Tell us about your premises, people and priorities.